f.a.q

Store Policy
Misc
FAQ
  • Returns and Exchanges

    We understand that not all items may be a perfect match or exactly what you expected which is why we will gladly accept your exchange within 10 business days of orders delivery date. Please note there are No Refunds you will be issued a store credit. We are not responsible for delayed or lost packages. Customer is responsible for cost of return shipping including any taxes, duties and/or brokerage charges that may occur on the return parcel.
    Returns and Exchanges must meet the following criteria:
    Returned within 10 business days of orders delivery date
    Items must be unwashed, unworn, and, free of stains
    Items must contain original tagging and accessories (if accompanied)

    Return address:

    Jeans West
    465 Queen St W
    Toronto ON, M5V 2A9

    Returns

    Upon the receipt of your return an email will be sent to your email address on file confirming the processing of your return and the initiation of your store credit.

    Exchanges

    Since we have limited quantities we cannot guarantee that we will have the same item of a different size in stock.  Because of this, we issue a store credit in the amount of your order. Store credit can be used to purchase any item on the site and you agree to pay the difference of any additional items purchased.

    Note: All sale items are not subject to returns or exchange

    Shipping Policy

    We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 3pm ET, on weekends or holidays will begin processing the next business day. Shipping times may also vary due to the availability of our merchandise.

    We ship orders via Canada Post. Please allow 1 – 2 business days after placing your order for processing.
    -$15 flat rate ground shipping on orders within Canada (4-7 business days)

    For express shipping please contact us.

    For U.S and international shipping please contact us.

    Tracking Your Order

    You can quickly and easily track the progress of your shipped order via the Canada Post website:
    Find the Canada Post tracking number contained in the shipping confirmation email that we sent you.
    Visit www.canadapost.ca, select the option to track your package and enter the shipping number that was provided.

    Can I make changes to my shipping address after my order has been placed?

    We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.

    When will I be charged?

    You will be charged when your order, or a portion of your order has shipped. You will only be charged for the items that have been shipped, along with applicable shipping and tax rates.

    Exchanges or store credit

    (No refunds will be issued for online purchases under any circumstances)

    Payment methods accepted

    We accept Visa, MasterCard, and Paypal. All payments are processed through a secure checkout system.

    Currency

    Your order will be charged in Canadian Dollars (CAD). Please note that your issuing bank may charge a small fee to convert currency if you are not a resident of Canada. of which we have no control over. By purchasing you accept any additional charges incurred by currency conversion and your bank/credit card.

    Privacy Policy

    Protecting your private information is our priority. This Statement of Privacy applies to the www.jeanswest.ca and Jeans West and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Jeans West include www.jeanswest.ca and Jeans West. The Jeans West website is a ecommerce site. By using the Jeans West website, you consent to the data practices described in this statement. Collection of your Personal Information

    Jeans West may collect personally identifiable information, such as your name. If you purchase Jeans West’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future. Information about your computer hardware and software may be automatically collected by Jeans West. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jeans West website. Jeans West encourages you to review the privacy statements of websites you choose to link to from Jeans West so that you can understand how those websites collect, use and share your information. Jeans West is not responsible for the privacy statements or other content on websites outside of the Jeans West website. Use of your Personal Information

    Jeans West collects and uses your personal information to operate its website(s) and deliver the services you have requested.
    Jeans West may also use your personally identifiable information to inform you of other products or services available from Jeans West and its affiliates. Jeans West may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Jeans West does not sell, rent or lease its customer lists to third parties. Jeans West may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jeans West, and they are required to maintain the confidentiality of your information. Jeans West will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jeans West or the site; (b) protect and defend the rights or property of Jeans West; and, (c) act under exigent circumstances to protect the personal safety of users of Jeans West, or the public. Security of your Personal Information
    Jeans West secures your personal information from unauthorized access, use or disclosure. Children Under Thirteen Jeans West does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. Opt-Out & Unsubscribe

    We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Jeans West by contacting us here:

    – Email: jeanswest@hotmail.ca Changes to this Statement Jeans West will occasionally update this Statement of Privacy to reflect company and customer feedback. Jeans West encourages you to periodically review this Statement to be informed of how Jeans West is protecting your information. Contact Information

    Jeans West welcomes your questions or comments regarding this Statement of Privacy. If you believe that Jeans West has not adhered to this Statement, please contact Jeans West at: Jeans West 465 Queen Street West Toronto Ontario M5V 2A9
    :Email Address:
    jeanswest@hotmail.ca

    Cookie / Tracking Technology

    The Web Site may use cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of users on the Web Site, and understanding how users use the Web Site. Cookies can also help customize the Web Site for users. Personal information cannot be collected via cookies and other tracking technology. Cookies may be tied to previously provided personal identifiable information. Aggregate cookie and tracking information may be shared with third parties.

    Tearms of Use

    Welcome to the website of Jeans West. (including any of its subsidiaries or corporate affiliates, collectively, “Jeans West”, “we,” “us” or “our”). Any person using or accessing the website located at www.jeanswest.ca and any other website(s) owned and/or operated by Jeans West and any of their associated web pages (collectively, the “Web Site”) is referred to as “you”.
    By using and accessing the Web Site, you represent, warrant, understand and agree:

    1) To accept, comply with, and be bound by these Terms of Use.

    2) That you have the right, authority, and capacity to abide by these Terms of Use.

    3) To comply with all applicable laws, rules and regulations concerning your access to and use of the Web Site.

    4) You are over 18 years of age.

    You are responsible for regularly reviewing these Terms of Use. Jeans West reserves the right to update, change, modify or otherwise alter these Terms of Use at any time without notice and are effective immediately upon posting.  You agree that such shall bind you.  Any use or access of the Web Site by you after the posting of any revisions shall constitute and be deemed your agreement to these terms of use. If you do not want to be bound by these Terms of Use, do not use or access any part of the Web Site.
    These Terms of Use are effective unless terminated by Jeans West. Jeans West may terminate these Terms of Use, the Web Site or any portion thereof, any website or webpage within the Web Site or any products or services offered through the Web Site, or terminate your right to access or use the Web Site or any portion thereof without notice and at any time for any reason. In the event of such termination, you are no longer authorized to access the Web Site, and the restrictions imposed on you with respect to the Content (as defined herein), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms of Use, shall each survive such termination.

    Use and Accesse

    You may use the Web Site solely for your personal and non-commercial use. You agree to only access or use the Web Site solely for legal purposes as allowed by these Terms of Use. (International users should note that they must agree to comply with all applicable local laws regarding privacy, online conduct and acceptable use and content.) Amongst other things, you agree not to:
    Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame, use, transfer or sell any information, software, products, services or Content (as defined below) provided through or obtained from the Web Site, including without limitation, engage in the practice of “screen scraping,” or any other similar activity;
    Hack into the Web Site or any of its Web Site, or modify another website so as to falsely imply that it is associated or affiliated with the Web Site;
    Damage, disable, overburden, transmit any worms or viruses or any code of a destructive nature, or interfere with any other party’s use and enjoyment of the Web Site;
    Violate any applicable laws, rules or regulations in your jurisdiction (including but not limited to trademark and copyright laws); or
    Access or attempt to access any password-protected, secure or non-public areas of the Web Site.
    For any portion of the Web Site that requires a user name and/or password, you are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these Terms of Use. You shall be responsible for protecting the confidentiality of your user name(s) or password(s)

  • Intellectual Property

    The website and all Content (as defined below), features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) that appears as part of or on the Web Site are the property of Jeans West and/or a third party (which may be indicated by a link to or from an external source, or otherwise). Content is provided through the Web Site “AS IS”, and you agree that the use of and reliance on any Content is at your own risk, and that under no circumstances shall Jeans West be liable for any Content or for any loss or damage of any kind incurred as a result of your use of any Content made available via the Web Site.
    The Web Site as a whole and all Content thereon is protected by copyright, trade dress, and trademark laws of the Canada, as well as international treaties, conventions and the laws of other countries, as applicable.  You may not use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into a database, create derivate works from, reverse engineer, frame, transfer, or sell any Content obtained from, through or on this Web Site, in whole or in part.  Any use of the Content, except as specifically provided in these Terms of Use, is strictly prohibited.

    Content

    All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogs, literature, advertisements, titles, names, User Generated Content (as defined below) and any other materials provided on the Web Site are owned by Jeans West and/or third parties, and are collectively referred to as “Content.”  The Content may contain omissions, errors, or may be out of date.  Jeans West reserves the right, in its sole discretion, to change, delete, update, modify or otherwise alter the Content at any time without providing notice.  The Content is provided for informational purposes only and is not binding on Jeans West in any way except to the extent that it is specifically indicated to be so.
    We do not control, approve, sponsor or endorse any third-party Content, products or services and make no representations regarding, and are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of any third-party Content, products or services. Any third-party Content, products or services posted on, transmitted through, or linked to from the Web Site are the sole responsibility of the third-party originator of such Content.  Links to any third-party Content are provided for your convenience only.  If you choose to access any third-party Content, you do so at your own risk.  You acknowledge and agree that Jeans West is not responsible or liable for any loss or damage of any sort incurred as a result of accessing third-party content, products or services or dealings with a third-party website.
    Any concerns regarding Content and/or availability of hyperlinks of a third party on the Web Site, which are not controlled by Jeans West, should be directed to the third party that controls such Content or hyperlink.  If you believe we have provided a hyperlink to a third-party website that contains infringing or illegal Content, products or services, we ask that you notify us at the address noted below so that we may evaluate whether, in our sole discretion, to disable it from the Web Site

    User Generated Content

    Jeans West welcomes comments, feedback, reviews, notes, suggestions, thoughts, ideas, proposals, pictures, photographs, information, text, graphics, images, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, specifications, catalogs, literature, advertisements, titles, names and any other materials, but which shall expressly exclude any personally identifiable information from you on the Web Site, including but not limited to on its blog, product detail webpages and elsewhere.  You agree that any User Generated Content that you post, upload, input, submit, send, contribute or otherwise transmit (collectively, “Submit” or “Submission”, as appropriate) to the Web Site (whether directly or through a third party) shall be true, accurate and complete and you shall not impersonate or falsely represent your affiliation with any person or entity. You are entirely responsible for all User Generated Content that you submit or otherwise make available via the Web Site.
    By Submitting User Generated Content to the Web Site, you grant, and you represent and warrant that you have the right to grant, to Jeans West, its affiliates, agents and licensees, an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, publish, distribute, sublicense, and otherwise disclose, prepare derivative works of, or incorporate into other works, the User Generated Content, for any purpose without restriction and without providing any attribution or compensation to you. Such User Generated Content will not be treated as confidential information.  In addition, by posting or allowing Jeans West or a third party to post User Generated Content to any public area of the Web Site, you grant Jeans West all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the User Generated Content by any party for any purpose.
    You agree that you shall not use the Web Site to Submit any User Generated Content that (i) is not related to appropriate subject matters, (ii) is misleading to others, (iii) is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, pornographic, indecent, invasive of another’s privacy, hateful, offensive, or racially, ethnically or otherwise objectionable, (iv) you do not have a right to Submit under any contractual relationships, (v) is infringing of any patent, trademark, trade secret, copyright or other proprietary rights of any third party, (vi) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Web Site, including but not limited to a virus, trojan horse, worm, or time bomb, or (vii) intentionally or unintentionally violates any applicable local, state, national or international law, or any rules or regulations having the force of law.
    In the event that you do not wish for Jeans West to use your User Generated Content, please do not Submit such User Generated Content to the Web Site. Please note that any User Generated Content does not represent the advice, views, opinions or beliefs of Jeans West, and Jeans West makes no claim of accuracy of any such User Generated Content. You understand and agree that you are solely responsible for any User Generated Content that you Submit and you may be held legally liable for such User Generated Content. Jeans West reserves the right to remove any User Generated Content from the Web Site at any time and for any reason.

    Unauthorized Use

    You shall not use any automatic or manual conduct, device, process, software, program, algorithm, methodology or routine, including but not limited to a “robot,” “spider” or other similar process or functionality to interfere (or attempt to interfere) with, damage, disable or impose an unreasonable burden or load on, the operation of the Web Site, or transmit any worms or viruses or any code of a destructive nature on or to the Web Site.
    You agree that you shall not use the Web Site for any illegal, obscene, abusive, offensive, harassing, improper or objectionable purpose, to sell or offer to sell any goods or services, to conduct or forward surveys, contests, or chain letters, or for any purpose that is prohibited by these Terms of Use.  Illegal and/or unauthorized uses of the Web Site, including, but not limited to, unauthorized framing of or linking to the Web Site or unauthorized use of any robot, spider, or other automated device on the Web Site, will be investigated and will be subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.

    Limited License

    You are hereby granted a non-exclusive, limited and revocable license to view the Content on the Web Site, but only while accessing the Web Site. You agree that you are only authorized to visit, view and retain a copy of any websites or webpages of the Web Site for informational, non-commercial and your own personal use. Additionally, you understand and agree that you are strictly prohibited from duplicating, downloading, publishing, republishing, adapting, modifying, displaying, transmitting, or otherwise distributing the Content and/or the Web Site for any commercial use (whether for profit or not), or for any other purpose other than as may be expressly permitted in these Terms of Use.
    You also agree not to deep-link to the Web Site or any website or webpage thereof for any purpose, unless specifically authorized by Jeans West. Use of any of Jeans West’s trademarks as metatags on other Web Sites is also strictly prohibited.

    Limitation of Liability

    In no event will Jeans West be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present, even if Jeans West is expressly advised about the possibility of such damages. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.

    Indemnity

    You agree to indemnify, defend and hold harmless Jeans West, its third-party vendors, manufacturers, agents, distributors, corporate affiliates, officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorney’s fees, (a) made by any third party due to or arising out of any Content Submitted, posted, or otherwise provided by you to the Web Site, Jeans West and/or its third party licensors, licensees or advertisers, and/or (b) resulting from your breach of any provision of these Terms of Use, any warranty you provide herein, or otherwise arising in any way out of your use of the Web Site or purchase of the products or services therefrom.  Jeans West reserves the right to take exclusive control and defense of any such claim otherwise subject to indemnification by you, in which event you will cooperate fully with Jeans West in asserting any available defenses.

    Modification / Termination of Web Si

    Jeans West has the right to modify or terminate the Web Site at any time without prior notice.  In the event of termination of the Web Site, you will still be bound by your obligations under these Terms of Use and any additional terms, including the warranties made by you, and by the disclaimers and limitations of liability set forth herein.  Jeans West shall not be liable to you or any third-party for any termination of your access to the Web Site or any portion thereof.
    COPYRIGHT © Jeans West all rights reserved.
    All materials on the Web Site (as well as the organization and layout of the Web Site) are owned and copyrighted or licensed by Jeans West, its corporate affiliates or its third-party vendors. No reproduction, distribution, or transmission of the copyrighted materials on the Web Site is permitted. Any rights not expressly granted herein are reserved by Jeans West.
    Jeans West, and all related names, logos, product and service names, designs and slogans are trademarks of Jeans West or its affiliates or licensors. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.

  • Sizing Guide for Men

    Fit Of Jeans

    Style Fit Waist
    Ben Skinny Low
    Tim Slim Low
    Nick Regular Medium
    Clark Regular Medium
    Erik Anti-fit High
    Stan Anti-fit High
    James Slim Low
    Boxy Loose Medium

     

    Shirts and Jackets fit slim

    Order and Payment?

    We accept: Visa, Mastercard, American Express and Paypal (verified users only) All listed prices are in Canadian dollars. Please allow 1-3 business days to process an order before it is shipped.

    How Does Pricing / Currency Work?

    All prices are displayed in Canadian Dollars. Your credit card company will calculate the exchange rate automatically.

    Domestic Shipping Within Canada

    Jeans West ships within Canada via Canada Post at the clients cost. To request for a shipping quote, please send an email to jeanswest@hotmail.ca with your shipping address and the item(s) you are interested in. All orders will be declared at the full purchase price value. Taxes are not included in the price and added where applicable by law. Jeans West is not responsible for any additional shipping fees.

    Pick up in Store

    Customers have the option to pick up their order at our retail location. To request, please send an email to jeanswest@hotmail.ca and you will receive detail instructions.

    International Shipping

    Jeans West ships worldwide at the clients cost. To request for a shipping quote, please send an email to jeanswest@hotmail.ca with your shipping address and the item(s) you are interested in. All orders will be declared at the full purchase price value. Taxes are not included in the price and added where applicable by law. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot estimate what they might be. Jeans West is not responsible for any additional shipping fees (duties, brokerage charges and etc). Custom policies vary widely from country to country. Please consult the customs legislation in your country for any additional duties and/or customs charged. If you refuse a parcel from us, you will be responsible for the cost of return shipping and any taxes, duties and/or brokerage charges that might incur on the returning parcel.

    Will i Get Charged For Taxes / Duties ?

    We are required to collect local HST sales tax in Ontario for all local orders.  Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.
    We cannot control and take responsibility for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country.
    By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

    If you refuse a shipment from Jeans West you are responsible for the original shipping charges, any import fees, duties and taxes that are incurred on the package, and the cost of returning the package to Jeans West. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

    Can i Cancel / Change my Order?

    Unfortunately, we are unable to modify your order once it is placed. We apologize for any inconvenience and will do our best to assist you.

    -For Returns or Exchanges Email us at jeanswest@hotmail.ca with the following information:

    • Full Name.
    • Telephone Number.
    • Address.
    • Order Number.
    • Item(s) Returning / Exchanging.   

    If returning: reasons for return. 

    If exchanging: please indicate new size you would like to exchange for.

    Tracking number of returning package. 

    Place it in your secure shipping container.

    Use a trackable and insured shipping method. We cannot accept COD returns. Please note: Jeans West is not responsible for any returns that are lost or stolen while in transit.

    Include your order number on the return label.

    –  Mail your return to:                    

    Jeans West

    Attn: Returns/Exchange Department

    465 Queen St W

    Toronto, On. CA

    M5V 2A9